.customer-service-container{padding:20px;background-color:#f5f5f5;min-height:100vh}.customer-service-container h2{margin-bottom:20px;color:#333}.customer-service-layout{display:flex;gap:20px;height:calc(100vh - 120px)}.user-list{flex:0 0 350px;background-color:#fff;border-radius:8px;box-shadow:0 2px 8px #0000001a;display:flex;flex-direction:column}.user-list h3{padding:15px 20px;margin:0;border-bottom:1px solid #f0f0f0;color:#333;font-size:16px}.user-list-content{flex:1;overflow-y:auto;padding:10px}.user-item{padding:15px;border-radius:6px;margin-bottom:10px;transition:all .3s;position:relative;border:1px solid #f0f0f0;display:flex;justify-content:space-between;align-items:center}.user-item-content{flex:1;cursor:pointer}.user-item:hover{background-color:#f5f5f5;box-shadow:0 1px 3px #0000001a}.user-item.selected{background-color:#e6f7ff;border-color:#1890ff}.user-item.unread{background-color:#fff7e6;border-color:#fa8c16}.user-info{margin-bottom:10px}.user-name{font-weight:700;margin-bottom:5px;color:#333}.user-message{font-size:14px;color:#666;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.user-time{font-size:12px;color:#999;text-align:right}.unread-badge{position:absolute;top:10px;right:10px;background-color:#ff4d4f;color:#fff;font-size:12px;padding:2px 8px;border-radius:10px}.delete-button{padding:6px 12px;background-color:#ff4d4f;color:#fff;border:none;border-radius:4px;cursor:pointer;font-size:12px;transition:background-color .3s;margin-left:10px;flex-shrink:0}.delete-button:hover{background-color:#ff7875}.chat-interface{flex:1;background-color:#fff;border-radius:8px;box-shadow:0 2px 8px #0000001a;display:flex;flex-direction:column}.chat-header{padding:15px 20px;border-bottom:1px solid #f0f0f0;display:flex;justify-content:space-between;align-items:center}.chat-header h3{margin:0;color:#333;font-size:16px}.chat-status{font-size:14px;color:#52c41a;display:flex;align-items:center}.chat-status:before{content:"";width:8px;height:8px;background-color:#52c41a;border-radius:50%;margin-right:5px}.chat-messages{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:15px;background-color:#fafafa}.chat-message{max-width:70%;padding:12px 16px;border-radius:8px;position:relative}.user-message{align-self:flex-start;background-color:#fff;border:1px solid #f0f0f0;border-radius:18px 18px 18px 4px}.admin-message{align-self:flex-end;background-color:#1890ff;color:#fff;border-radius:18px 18px 4px}.message-sender{font-size:12px;font-weight:700;margin-bottom:4px;color:#666}.admin-message .message-sender{color:#fffc;text-align:right}.message-content{font-size:14px;line-height:1.4;margin-bottom:8px}.message-time{font-size:12px;color:#999;text-align:right}.admin-message .message-time{color:#fff9}.chat-input{padding:15px 20px;border-top:1px solid #f0f0f0;display:flex;gap:10px;align-items:flex-end}.chat-input textarea{flex:1;padding:12px;border:1px solid #d9d9d9;border-radius:6px;resize:none;font-size:14px;outline:none;transition:border-color .3s}.chat-input textarea:focus{border-color:#1890ff;box-shadow:0 0 0 2px #1890ff33}.reply-button{padding:10px 20px;background-color:#1890ff;color:#fff;border:none;border-radius:6px;cursor:pointer;font-size:14px;transition:background-color .3s;height:40px;align-self:flex-end}.reply-button:hover:not(:disabled){background-color:#40a9ff}.reply-button:disabled{background-color:#d9d9d9;cursor:not-allowed}.no-selection{flex:1;display:flex;justify-content:center;align-items:center;color:#999;font-size:16px}.user-list-content::-webkit-scrollbar,.chat-messages::-webkit-scrollbar{width:6px}.user-list-content::-webkit-scrollbar-track,.chat-messages::-webkit-scrollbar-track{background:#f1f1f1;border-radius:3px}.user-list-content::-webkit-scrollbar-thumb,.chat-messages::-webkit-scrollbar-thumb{background:#c1c1c1;border-radius:3px}.user-list-content::-webkit-scrollbar-thumb:hover,.chat-messages::-webkit-scrollbar-thumb:hover{background:#a8a8a8}.policy-file-management-container{padding:20px;max-width:1400px;margin:0 auto}.policy-file-management-container h2{color:#333;margin-bottom:30px;font-size:24px;font-weight:700}.action-bar{display:flex;justify-content:space-between;align-items:center;margin-bottom:30px}.upload-button{padding:10px 20px;background-color:#1890ff;color:#fff;border:none;border-radius:4px;font-size:14px;font-weight:500;cursor:pointer;transition:background-color .3s}.upload-button:hover{background-color:#40a9ff}.clear-button{padding:10px 20px;background-color:#ff4d4f;color:#fff;border:none;border-radius:4px;font-size:14px;font-weight:500;cursor:pointer;transition:background-color .3s;margin-right:10px}.clear-button:hover{background-color:#ff7875}.file-count{font-size:14px;color:#666}.file-list-container{background-color:#fff;border-radius:8px;box-shadow:0 2px 8px #0000001a;padding:20px}.loading{text-align:center;padding:60px;font-size:16px;color:#666}.error{text-align:center;padding:60px;font-size:16px;color:#ff4d4f}.retry-button{margin-top:20px;padding:8px 20px;background-color:#1890ff;color:#fff;border:none;border-radius:4px;cursor:pointer}.empty{text-align:center;padding:60px;font-size:16px;color:#666}.file-table{width:100%;border-collapse:collapse}.file-table th,.file-table td{padding:12px;text-align:left;border-bottom:1px solid #f0f0f0}.file-table th{background-color:#fafafa;font-weight:700;color:#333}.file-table tr:hover{background-color:#f5f5f5}.file-name{font-weight:500;color:#333}.file-description{color:#666;max-width:300px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.file-province{color:#333}.file-size,.file-time,.file-downloads{color:#666}.file-actions{display:flex;gap:10px}.preview-button,.edit-button,.delete-button{padding:6px 12px;border:1px solid #d9d9d9;border-radius:4px;font-size:14px;cursor:pointer;transition:all .3s}.preview-button{background-color:#f0f9ff;color:#1890ff;border-color:#91d5ff}.preview-button:hover{background-color:#e6f7ff;border-color:#40a9ff;color:#096dd9}.edit-button{background-color:#fff;color:#333}.edit-button:hover{border-color:#1890ff;color:#1890ff}.delete-button{background-color:#fff;color:#ff4d4f;border-color:#ff4d4f}.delete-button:hover{background-color:#fff2f0}.modal-overlay{position:fixed;inset:0;background-color:#00000080;display:flex;align-items:center;justify-content:center;z-index:1000}.modal-content{background-color:#fff;border-radius:8px;width:90%;max-width:600px;max-height:90vh;overflow-y:auto;box-shadow:0 4px 12px #00000026}.modal-content-preview{max-width:800px}.preview-content{padding:20px;max-height:calc(90vh - 120px);overflow-y:auto;min-height:200px}.preview-content h2{font-size:20px;font-weight:700;color:#333;margin-bottom:20px;padding-bottom:10px;border-bottom:1px solid #f0f0f0}.preview-content h3{font-size:16px;font-weight:700;color:#333;margin-top:24px;margin-bottom:12px}.preview-content p{font-size:14px;line-height:1.6;color:#666;margin-bottom:12px}.preview-content ul,.preview-content ol{margin-bottom:16px;padding-left:24px}.preview-content li{font-size:14px;line-height:1.6;color:#666;margin-bottom:8px}.preview-content ul li{list-style-type:disc}.preview-content ol li{list-style-type:decimal}.preview-content strong{color:#333;font-weight:500}.modal-header{display:flex;justify-content:space-between;align-items:center;padding:20px;border-bottom:1px solid #f0f0f0}.modal-header h3{margin:0;color:#333;font-size:16px;font-weight:700}.close-button{background:none;border:none;font-size:24px;color:#999;cursor:pointer;padding:0;width:30px;height:30px;display:flex;align-items:center;justify-content:center;border-radius:4px;transition:all .3s}.close-button:hover{background-color:#f5f5f5;color:#333}.upload-form{padding:20px;background-color:#fff;border-radius:8px;box-shadow:0 2px 8px #0000001a}.form-group{margin-bottom:16px}.form-group label{display:block;margin-bottom:8px;font-size:14px;font-weight:700;color:#333}.form-group input[type=text],.form-group textarea,.form-group select{width:100%;padding:8px 12px;border:1px solid #d9d9d9;border-radius:4px;font-size:14px;transition:border-color .3s}.form-group input[type=text]:focus,.form-group textarea:focus,.form-group select:focus{outline:none;border-color:#1890ff;box-shadow:0 0 0 2px #1890ff33}.form-group textarea{resize:vertical;min-height:80px}.form-group input[type=file]{border:1px solid #d9d9d9;border-radius:4px;padding:8px;width:100%;cursor:pointer}.selected-file{margin-top:10px;font-size:14px;color:#666;padding:10px;background-color:#fafafa;border-radius:4px}.upload-progress{margin:20px 0}.progress-bar{width:100%;height:8px;background-color:#f0f0f0;border-radius:4px;overflow:hidden;margin-bottom:10px}.progress-fill{height:100%;background-color:#1890ff;transition:width .3s;border-radius:4px}.progress-text{font-size:14px;color:#666;text-align:center}.form-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:30px;padding-top:20px;border-top:1px solid #f0f0f0}.cancel-button,.submit-button{padding:8px 20px;border:1px solid #d9d9d9;border-radius:4px;font-size:14px;cursor:pointer;transition:all .3s}.cancel-button{background-color:#fff;color:#333}.cancel-button:hover{border-color:#1890ff;color:#1890ff}.submit-button{background-color:#1890ff;color:#fff;border-color:#1890ff}.submit-button:hover{background-color:#40a9ff;border-color:#40a9ff}.submit-button:disabled,.cancel-button:disabled{opacity:.5;cursor:not-allowed}.submit-button:disabled:hover,.cancel-button:disabled:hover{background-color:#1890ff;color:#fff;border-color:#1890ff}@media(max-width:768px){.policy-file-management-container{padding:10px}.action-bar{flex-direction:column;align-items:flex-start;gap:10px}.file-table{font-size:12px}.file-table th,.file-table td{padding:8px}.file-actions{flex-direction:column;gap:5px}.modal-content{width:95%;margin:20px}}